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How to set up Account Alerts

Managing your day-to-day finances just got easier with Account Alerts. Receive text or email notifications for things like low balances, withdrawals, or deposits over a certain amount, and much more.

If you don't already have it, download our Mobile App.

On your mobile device

​1. Log into the Mobile App and tap Alerts on the third page.

2. Tap Manage and select the alerts you wish to receive.

3. Choose to receive alerts by text or email and tap Save. For text, please enter your cell provider; if you’re a TBayTel customer please select Rogers Wireless.

4. Once the contact method has been entered, save the alert.

5. Review all set alerts under the Received tab at the top.

On your computer

1. Log into Online Banking and click Messages and Alerts > Manage Alerts on the left navigation panel.

2. Click Add a New Alert, select the alert you wish to receive, then click Add.

3. Choose to receive Alerts by text or email and click Continue. Note: for text, please enter a carrier; if you’re a TBayTel wireless customer select Rogers Wireless.

4. Review your alerts by clicking Messages and Alerts > View Alert History on the left navigation panel.

Frequently Asked Questions

Security

  • Personal Access Code Change
  • Online Banking Account Locked Out
  • Online Login

Balance and Activity

  • Interac e-Transfer Recipient Added
  • Balance Report
  • Low Balance
  • Deposit
  • Withdrawal

Payment

  • Insufficient Funds
  • Scheduled Payment Failed
  • Scheduled Transfer Failed

Account Alerts are set up using Online or Mobile Banking App and can be received through email or text message.

Alerts can be anytime through Online or Mobile Banking App.

No, it's free!

No, not currently. Credit cards can be managed through Collabria.