At Copperfin, we are committed to serve our Members with full access to our goods, services, and facilities. By implementing a multi-year plan following the guidelines of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), we are helping to remove any barriers that may exist for our Members with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence while also maintaining service excellence when serving our members.
Accessibility Policies – Compliant
At Copperfin Credit Union we have established an Accessible Customer/Member Service Policy to govern accessibility throughout our organization.
Training – Compliant
At Copperfin Credit Union we ensure that our AODA policies are reviewed annually by all team members and when new accessibility requirements come into effect. All newly hired team members will complete proper training as part of on our onboarding process.
Public Space – Compliant
Copperfin Credit Union will always consider the needs of people with disabilities when designing and developing new or redeveloped public spaces.
Information and Communications Standard
Feedback Process – Compliant
Copperfin Credit Union accepts and responds within a timely manner to feedback from our members and members of the general public, which includes taking into account additional feedback options for people with a disability. Please submit your feedback using this feedback form below: