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At Copperfin, we are committed to serve our Members with full access to our goods, services, and facilities. By implementing a multi-year plan following the guidelines of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), we are helping to remove any barriers that may exist for our Members with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence while also maintaining service excellence when serving our members.

General Requirements

Accessibility Policies – Compliant

At Copperfin Credit Union we have established an Accessible Customer/Member Service Policy to govern accessibility throughout our organization.

Training – Compliant

At Copperfin Credit Union we ensure that our AODA policies are reviewed annually by all team members and when new accessibility requirements come into effect. All newly hired team members will complete proper training as part of on our onboarding process.  

Public Space – Compliant

Copperfin Credit Union will always consider the needs of people with disabilities when designing and developing new or redeveloped public spaces.

Information and Communications Standard

Feedback Process – Compliant

Copperfin Credit Union accepts and responds within a timely manner to feedback from our members and members of the general public, which includes taking into account additional feedback options for people with a disability. Please submit your feedback using this feedback form below:

Request for Alternative Formats Process – Compliant

Copperfin Credit Union accepts requests for alternative formats of documents that are available on our website or through our facilities. Please note that alternative formats will be offered with no extra cost. Please submit your request for alternative formats using this request form below:

Marketing and Communications – Compliant

Copperfin Credit Union ensures that our photos, testimonials, and other types of communications are inclusive, considering people with disabilities as part of our audience.

Website Accessibility – Compliant

Copperfin Credit Union’s website and website content conforms to WCAG 2.0 Level AA.


Hiring – Compliant

Copperfin Credit Union is committed to fair and accessible employment practices. We accept applications for job postings in various formats and offers accommodations throughout the recruitment and hiring process.

Employment Plans – Compliant

Copperfin Credit Union understands the importance of developing individual accommodation plans for our team members. All team members are informed that support is available for those with disabilities, including those that may return to work with a disability. Where needed, we will also provide customized emergency information to assist a team member with a disability during an emergency.   

Design of Public Spaces

Service Counters, Queuing and Waiting Areas – Compliant

Copperfin Credit Union branches have service counters with adequate height levels for service and can offer accommodation to our members and members of the public. We have adequate clearance in queue lines and floor/space clearance at our service counters for wheelchair accessibility.

Contact Us

Copperfin Credit Union is committed to continuing to accept and respond to feedback in full compliance with the AODA Information and Communications standard. Copperfin accepts and responds to feedback from our members and members of the general public in various formats including mail, e-mail, telephone, and in person at our branch locations. Please let us know if you have experienced any type of barrier utilizing our services, goods, or facilities.

This document is available in another format upon request.

This plan will be reviewed and updated as required.*