We take concerns very seriously and view them as an opportunity to identify and resolve problems to ultimately improve our service. If you have a concern, we encourage you to let us know and give us the opportunity to resolve it.
Complaint Resolution
Step 1:
In advance, gather and assemble all the pertinent information such as:
- Your member number.
- Date(s) of occurrence.
- Supporting statements or documents, if any.
- The names of any specific staff involved.
- Your preferred method of reply: mail, email or phone (if phone, when is the best time to call)
Step 2:
Contact the Member Support Centre at (877) 202-5722 to discuss your concerns or send an email to contact@copperfin.ca. Our staff are empowered to handle virtually any problem that you may have encountered. If staff are unable to fully rectify your concern, it will be escalated to a member of management for further review and follow-up.Step 3:
If the staff member or management was unable to satisfy your concern, you may wish to appeal your situation further by contacting Northern’s Complaints Officer in writing at:
complaints@northerncu.com
Step 4:
If Northern Credit Union has not ultimately resolved your issue you may wish to contact the Financial Services Regulatory Authority of Ontario
By Mail:
Financial Services Regulatory Authority of Ontario (FSRA)
Licensing & Market Conduct Division
Credit Union and Caisse Populaire Complaints
25 Sheppard Avenue West, Suite 100
Toronto, ON M2N 6S6
By Email: contactcentre@fsrao.ca
Contact us today to see how we can help move your Life Forward.
To report lost or stolen cards please call (888) 277-1043 for debit cards and (855) 341-4643 for credit cards.
© 2025 Effective January 1, 2025, Copperfin Credit Union Limited has officially merged with Northern Credit Union Limited. On this date, Copperfin Credit Union Limited will be further known as Northern Credit Union Limited. All rights reserved.