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Fraud Prevention

Recognize, Reject, and Report

We do our best to provide the best safeguards for you and your money, but it’s important that you also take precautions. Everyone is exposed to the risk of identity theft and fraud as we rely more and more on online and mobile banking. It’s important to understand how to protect yourself and some ways scammers use to get information from you.


Tips to Protect Yourself

Never share your password(s) or PIN (Personal Identification Number- this is used when you’re paying with your debit card) with anyone. If you need to store it somewhere, make sure it’s locked away somewhere safe.

Ensure you create a unique PAC (Personal Access Code- used to log into online banking) or password that contains upper and lower case letters, numbers and special characters. Avoid using things like your birthdate or address, as those are easy for hackers to guess. A strong password will help protect hackers from easily gaining access to your accounts.

When making online payments or using mobile banking, make sure you are on a secure Wi-Fi network and not a public one. Public networks put your information at risk. Utilize shredders as well when throwing away old cards or personal data.

Never give your debit or credit card information to someone who emails or calls asking for it. You should also avoid entering this information on unsecure Wi-Fi networks.

Utilize alerts on online or mobile banking. Set up alerts that notify you by email or text message when there is potential unauthorized activity on your accounts.

You may be aware of how fraudsters act, but new methods are always showing up. It’s best to keep yourself updated on the latest scams occurring in Canada by visiting The Canada Anti-Fraud Centre.


If you’re a victim of ​fraud or identity theft

  • Contact us immediately at (877) 202-5722;
  • Cancel your credit card and call your card provider;
  • Change your online passwords; and
  • Notify law enforcement.