A new, more secure way to log into your mobile and online banking is finally here. Increased authentication is a security feature that adds an extra layer of protection to your accounts in case your password is ever stolen.
If you haven’t already, we recommend you enable it during your next log in. As of April 26, 2022 it will be required for all Members.
1. Log into the Mobile App and you will be prompted with an Enable 2-Step Verification (2SV) screen.
2. Enter your cellphone number or email address and click send code.
3. Retrieve the code from your text messages or email and enter it.
4. Click continue and you have enabled increased authentication for your account.
1. Log into Online Banking and you will be prompted with an Enable 2-Step Verification (2SV) screen.
2. Enter your cellphone number or email address and click send code.
3. Retrieve the code from your text messages or email and enter it.
4. Click continue and you have enabled increased authentication for your account.
From main screen in online/mobile banking, click on Profile & Preferences (desktop) or Settings (mobile) and then select "Change 2-Step Verification Information" to proceed. Input a cellphone or email address in the boxes and close.
No, after enrollment, challenge questions and answer are no longer relevant.
Yes. During the initial enrollment you can only enter either a mobile number or email address. After enrollment, you can update your information under Profile and Preferences (desktop) or Settings (mobile) to have two options.
No. During each login you will be prompted with a Select Verification Method screen where they can choose either mobile number or email to receive the code.
After waiting a reasonable amount of time for the notification to arrive, you should re-send the code using the “Send New Code” option on the Enter Your Verification Code screen.
Yes. You must re-configure your digital banking settings like Touch ID, Face ID, QuickView, and Remember Me once enrollment is complete. This is for security purposes.
No, our login page will have a new fresh look - don't be alarmed, we're just prepping for our new and improved app coming soon.
Going forward PAC will be known as Password for both mobile and online banking.
To report lost or stolen cards please call (888) 277-1043 for debit cards and (855) 341-4643 for credit cards.
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